You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (1 to 3 business days), and the time it takes your bank to process our refund request (5 to 10 business days). Under Special Circumstances if a return is made after the 30 day period we may issue a refund check.
*If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
No returns on any non-URBAN-ERT SLINGS special order or drop ship items.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When we ship an order, we insure it for the value of the merchandise shipped. Once the order is verified by the carrier as delivered, the item is no longer insured and it is your responsibility to ensure that your order isn't stolen from your property or mailbox. Carriers typically use common sense and don't leave packages in open places in bad neighborhoods, the key word being typically. If you suspect that theft could possibly occur from your property or mailbox, then it is your responsibility to notify your carriers of parcels wether it is USPS, UPS, or FEDEX, that you do not want packages left without being secured or handed directly to you. If the carrier erroneously marks the item as delivered and you don't believe it has been, then you should check with your neighbors to make sure they don't have it. We take photos of every order that we ship just before putting it into the packaging with the shipping label applied. If you need a copy of this photo, email or call us and we will send it to you asap. Once the package is delivered, it is no longer our responsibility as we can't fly to your neighborhood and sit outside your house until you get home to prevent theft. This is why we insure the packages so that if they are lost in transit, we are all covered and can get you a replacement sent out while we deal with the insurance claim. We will try to work with you to get to the bottom of things if it is considered as delivered where our responsibility stops, but again, we are in Indiana and haven't quite mastered teleportation yet, so all of the legwork on your missing package after it was delivered is going to need to be done by you at your local carrier.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Orders placed after 10:00am Eastern will typically be shipped out the following day. There are days that your order would ship out a couple of days after your order is placed as we are a small company and do occasionally need to take vacations to escape like the rest of the human race.
When you place your order, if you select an express method of shipping such as USPS Express, or Fedex Express, and the order is placed after 12 noon eastern, the shipment will most likely be shipped out the following day. This is of course if the items that you ordered are in stock. Typically all slings and adapters are in stock as we make them all in house. There are times when larger orders will come in and clean us out until we catch up. On items that we don't manufacture ourselves, there are times that they are out of stock and are on back-order. We will contact you via email or phone the day the order was placed to notify you that your item(s) are not in stock to ensure that you still wish to have them sent via express or priority once back in stock.
***The other exception to express orders are if you received a coupon code for Free USPS Priority Mail Shipping due to an abandoned cart, and you selected an express method of shipping. The coupon code is only valid for that abandoned cart order, and for basic USPS Priority Mail 2-3 day shipping only. What this means is that you received a courtesy email from us for a discount off of the basic shipping and you tried to apply it to an express mode of shipping which the computer would then disregard your selected express mode of shipping and default it back to the basic mode of shipping. It sees this as you wanting express shipping but then opting for the free mode of shipping instead. Your invoice might still say express USPS express or FEDEX, but it is going to be shipped free and shipped via USPS Priority Mail 2-3 days. If you are wanting your order to still be shipped via Express shipping, then you need to remove the coupon code and pay the appropriate amount for that service. It would be totally unrealistic for us to provide free express shipping that we would have to pay $50.00+ for which would essentially be us giving our products away for free. When we receive orders, the first thing we look at is the method of shipping. If it is express, we jump right on it, unless of course there is no one here to do so. In this case you would receive an email and or call from us to inform you that the order will be delayed. In this case, the difference in your express shipping would be refunded if at that point you no longer needed it the next day after we return and you would only be charged for the USPS Priority shipping fee.
Need My Shit Now Orders.
If you absolutely positively need your shit asap, we are here to help. If we have the items that you want in stock, please call 317-223-6509. If we don't answer leave a voice mail as well as send an email indicating the importance of your order. We will make contact with you as soon as humanly possible take your order over the phone, and ship your order via Fedex Express Overnight Early a.m., or Fedex Express Overnight Standard. Both will be at a significant cost probably equal to that of the cost of the sling due to Fedex fees, not from us. We will then drive your order to the Indianapolis International Airport Fedex Hub as long as we can get it there prior to 10:00pm. This is of course as long we have ample warning to process the order as well as enough time to drive it to the airport, and we are actually not on vacation. ** There are rare times when we are out of town at a trade show or on a RARE vacation and we won't be able to assist. But, we will do everything in our power to get it done for you.
*Now. We know that we can't please everyone. Not everyone is going to like a product in a configuration as people are very opinionated and want their kit a specific way. We get that. No problem. Simply follow the instructions above, return your purchase for a full refund less shipping or missing parts. But... And this is only being put on here as a result of a single customer since 1998 that without even attempting to view any of the many videos that we have available(including the one that is on the page that he purchased his sling from), or follow the clear and easy instructions in the catalog referencing each component of the sling with diagrams, or even attempting to call us for help or to ask to return it, sent us in his very first email berating us, cussing at us, and degrading our slings, that we have hand made since 1998 using ONLY Made in USA parts and materials, specifically the single best hardware that is available on the planet (ITW Ghillitex Military Products-with IR Reducing Tech & GROVTEC Made In USA QD Swivel Studs), and made statements that we should have product videos available, that we didn't know shit about gun fighting, that our slings, our hardware, and our materials were cheap garbage and that it belonged in a landfill, and then had the nerve to demand a refund after scolding us by asking the question, "Have any of you guys ever been in a gunfight?". Well, asshole, if you ever put down your ANTIFA/Alexandria Cortez how to handbook and read this, I started this business in 1998 when I entered Law Enforcement, subsequently I served many misdemeanor and high risk felony warrants on the Warrant Team for over two years, then in 2004 completed the FBI SWAT School for local law enforcement at Camp Atterbury, Indiana, and have been active on said SWAT team for over 15 years now currently as a Team Leader and Sniper. So. For all of my competent customers that understand basic economics, customer service, and common human decency. You get a refund no questions asked as you always have. Truth be told, out of the thousands of orders that we process and fulfill annually, we service maybe an average of 2.5 refunds each year. Yes that is 2 point 5.
But for this punk ass dickweed bitch that tactically repairs watches for a living probably while getting shot at in his many gunfights at his watch repair shop, and panhandles his Watch Repair "Service" on what looks to be a 1990's paypal or ebay website with flashing buttons that reminds me of the Cap'N Cooks Krystal Ship website (AKA Jesse Pinkman's website from Breaking Bad), well,.... You can literally go fuck yourself, and like the Soup Nazi says. NO REFUND FOR YOU!