1. Fraud Prevention Measures
To protect against credit card fraud:
- Orders must ship to the credit card billing address, per the checkout checkbox: “Due to increased Credit Card Fraud, orders must ship to your billing address.”
- We verify shipping addresses via public record checks (e.g., TruePeopleSearch). Unverified addresses result in billing address shipping or order cancellation.
- Every order is photographed to verify correct and complete products, protecting against fraudulent missing item claims.
2. Delivery Verification
USPS shipments include tracking and GPS coordinates. Once delivery is confirmed to the billing or verified address, with GPS coordinates matching, our liability ends, including for forwarding addresses. Customers must secure their delivery point (e.g., mailbox, porch) and bear the risk of theft or loss post-delivery.
3. Insurance and Liability
Orders are insured by USPS up to $100 for our errors (e.g., incorrect shipments) or USPS failures (e.g., lost in transit). We are not liable for:
- Customer fraud (e.g., false non-delivery claims).
- Unsecured delivery points causing theft or loss.
- Third-party actions post-delivery, including forwarding instructions.
Additional USPS insurance is available at your expense and you must contact us via phone or email prior to shipment being sent.
4. Chargeback Policy
We dispute fraudulent chargebacks with:
- USPS tracking and GPS coordinates.
- Photographic proof of shipped contents.
- Address verification records.
- Customer communications and checkout acknowledgments.
Fraudulent chargebacks may violate 18 U.S.C. § 1341 (Mail Fraud) and § 1343 (Wire Fraud). We cooperate with the U.S. Postal Inspection Service (USPIS) and law enforcement. Customers are liable for chargeback fees and legal costs if disputes favor us. In other words, I have been a police officer for 27 years, and we will 100% cooperate with the United States Postal Inspector Service and HSI Investigators that I have had long standing relationships with. FAFO
5. Track Record
Since 2005, we’ve shipped thousands of orders with only a dozen errors (<1%): 98% of missing parts claims are due to pets taking an item from the bag (as a result of our shop dog scents), 1% poly-bag slippage (e.g., behind furniture, or seats in a vehicle), and 1% our error. This supports our rigorous processes.
6. Customer Responsibilities Customers must:
- Provide accurate addresses. - Secure delivery points.
- Report issues timely and cooperate with USPS investigations. Non-compliance voids claims.
7. Contact Us
URBAN-ERT SLINGS, LLC PO Box 429, Clayton, IN 46118 info@urbanertslings.com 317-223-6509