1. What if my order is not delivered?
We ship to verified addresses with USPS tracking and GPS confirmation. If delivery is confirmed to your billing or verified address, we’re not liable for theft or loss due to unsecured delivery points (e.g., mailbox, porch). Non-delivery claims require evidence (e.g., police report) within 14 days. Fraudulent claims may be reported to USPIS. See our Shipping & Returns Policy.
2. What if my order has missing or incorrect items?
We photograph every order to verify contents. Since 2005, only a dozen errors occurred due to our fault (<1%); 98% of missing parts claims are due to pets or poly-bag slippage (e.g., behind furniture). Contact us within 7 days with photos. If our error, we ship a replacement with a prepaid return envelope. Non-returned parts may incur charges, though low-cost items may be kept. See our Shipping & Returns Policy.
3. How does fraud prevention work?
Orders ship to the billing address or a verified address, per our checkout agreement. We use public record checks and photograph orders to prevent fraud. Fraudulent chargebacks are disputed with tracking, GPS, and photos, and may be reported to USPIS. See our Fraud Prevention and Chargeback Policy.
4. What is your refund policy?
Returns for unwanted items within 30 days refund the order less the original shipping fee. Defective or incorrect items are replaced with prepaid return envelopes. Non-delivery or missing item claims follow strict procedures. See our Shipping & Returns Policy.
5. Where are legal disputes handled?
By placing an order, you agree that any litigation will be in Hendricks County, Indiana, per our Terms and Conditions.
6. Contact Us
URBAN-ERT SLINGS, LLC PO Box 429, Clayton, IN 46118 info@urbanertslings.com 317-223-6509