1. Shipping Policy
We deliver orders securely via the United States Postal Service (USPS). Orders are processed within 1-2 business days and shipped from Clayton, IN. Orders placed after 10:00 AM Eastern typically ship the next business day, though delays may occur due to vacations or operational needs. We offer free domestic USPS shipping on slings and adapters; other products’ shipping fees are weight-based and calculated at checkout. International orders require customers to pay exact USPS shipping costs via a provided payment link. Shipping and delivery estimates are provided at checkout based on item availability and chosen options.
1.1 Fraud Prevention and Address Verification
To prevent credit card fraud, orders must ship to the credit card billing address, as agreed via the mandatory checkout checkbox: “Due to increased Credit Card Fraud, orders must ship to your billing address.” We verify shipping addresses using public record checks (e.g., TruePeopleSearch). If a shipping address cannot be linked to the cardholder’s name, phone, or email, we ship to the billing address or cancel the order. Customers are notified via email.
1.2 USPS Delivery and GPS Verification
Shipments are tracked via USPS with GPS coordinates recorded upon delivery. Once USPS confirms delivery to the billing address or a verified shipping address, with GPS coordinates matching the intended location, URBAN-ERT SLINGS, LLC is released from liability for loss, theft, or damage. This includes customer-provided forwarding addresses. Customers must secure their delivery point (e.g., mailbox, porch) to prevent theft or loss. We are not liable for packages stolen, damaged, or lost post-delivery due to unsecured delivery points, third-party interference, or forwarding instructions. Carriers typically avoid leaving packages in open areas, but customers should notify USPS to require secure delivery or hand-delivery if theft is a concern. If a package is marked delivered but not received, check with neighbors for misdelivery before contacting us.
1.3 Photographic Evidence
We photograph every order before packaging, with the shipping label applied, to verify cor- rect and complete products. Photos are available upon request (email info@urbanertslings.com or call 317-223-6509). These protect against fraudulent claims of missing or incorrect items. Since 2005, we’ve shipped thousands of orders with only a dozen errors (<1%): 98% of miss- ing parts claims result from pets taking parts (attracted to shop dog scents), 1% from parts slipping out of poly-bags (e.g., behind furniture, cushions, workbenches), and 1% from our error.
1.4 Insurance and Loss Coverage
Orders are insured by USPS up to $100 for losses due to our errors (e.g., incorrect shipments) or USPS failures (e.g., lost in transit). Once USPS verifies delivery, insurance ends, and we are not liable for losses due to customer fraud, unsecured delivery points, or post-delivery theft. Customers may purchase additional USPS insurance at checkout for high-value orders. No coverage applies for fraudulent non-delivery claims or losses at forwarding addresses. If a
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package is marked delivered, customers must investigate with their local USPS postmaster, as we cannot resolve post-delivery theft remotely.
2. Returns Policy
Returns are accepted within 30 days of delivery for unused, undamaged products in original packaging. Log in to your account, view the order under “Complete Orders,” and click “Return Item(s)” to initiate. Contact info@urbanertslings.com with your order number and reason. Customers pay return shipping with tracking. Refunds, less the original shipping fee we paid, are issued to the original payment method within two weeks of the return reaching us (5-10 days transit, 1-3 days processing, 5-10 days bank processing). Under special circumstances, returns after 30 days may receive a refund check. No returns are accepted for non-URBAN-ERT SLINGS special order or drop-ship items.
2.1 Non-Delivery Claims
Non-delivery claims require evidence (e.g., police report, USPS postmaster statement) within 14 days of the USPS delivery date. We verify USPS tracking and GPS coordinates. If delivery is confirmed to the billing or verified address, no refund or replacement is issued. Fraudulent claims (e.g., denying receipt despite GPS confirmation) may be reported to the U.S. Postal Inspection Service (USPIS) under 18 U.S.C. § 1341 (Mail Fraud) and § 1343 (Wire Fraud). Customers must check with neighbors and their local postmaster before claiming non-delivery.
2.2 Missing or Incorrect Item Claims
For missing or incorrect items (e.g., wrong color/part), contact us within 7 days with photos of the received package. We review our photographic evidence. If our error is confirmed (<1% of cases), we ship a replacement with a prepaid return envelope. If the wrong part isn’t returned, we may charge for it, though low-cost items may be kept at our discretion. Claims involving pet interference (98%), poly-bag slippage (1%), or customer error require customer-paid shipping for replacements. Fraudulent claims are disputed with photographic evidence and may be reported to USPIS. I have been a police officer for 27 years, and we will 100% cooperate with the United States Postal Inspector Service and HSI Investigators that I have had long standing relationships with. FAFO
3. Customer Responsibilities
Customers must:
- Provide accurate billing and shipping addresses.
- Secure delivery points to prevent theft or loss, including notifying USPS for secure delivery if needed.
- Check with neighbors for misdelivered packages.
- Report issues within specified timeframes and cooperate with USPS investigations. Non-compliance voids refunds, replacements, or insurance claims. We are not liable for losses due to customer negligence, fraud, or third-party actions post-delivery.